faq

Frequently Asked Questions

We understand that purchasing a vehicle is an important decision, and you may have some questions. In this section, we have compiled answers to the most common questions to help you get all the information you need before making your nal decision. If you don't nd the answer to your question, feel free to contact us—our team is always ready to assist you.

What deposit is required to reserve a car?

To reserve a car, a deposit of 70% of the total vehicle cost is required after all details are agreed upon and the contract is signed. This deposit secures your order and is the first step towards acquiring your ideal vehicle.

What documents are needed to sign a car order contract?

To sign a car order contract, you will need to provide a passport or a residence permit in Cyprus, your address, and your contact details (phone number, email).

What insurance options do you offer for cargo?

We always insure vehicles for their full value. Comprehensive insurance covers protection against theft, damage, and other unforeseen circumstances, ensuring maximum protection for your vehicle at all stages of delivery.

What guarantees does your company provide on the cars?

Our company provides a 1-year warranty on all vehicles purchased through our service. The warranty covers the main elements of the car, giving you confidence in the reliability of your purchase.

How long will it take to receive my car after placing an order?

The delivery time for a car depends on several factors, including the type of vehicle and its location. On average, the process takes 60 to 90 days from the date the order is placed to the moment you receive your vehicle.

Can I cancel my order and get a refund of my deposit?

We always strive to refund the deposit if possible and no irreversible costs have been incurred.

Can I track my vehicle during shipping?

Yes, once your vehicle is shipped, we provide tracking information in your personal account so you can monitor its progress and estimated arrival time. You will be updated at each stage of the shipment.

What kind of vehicles can you import?

We can import absolutely anything. If you have a specific model in mind, let us know, and we will do our best to find it for you.

What happens if the vehicle I want is not available at the auction?

If the specific vehicle you want is not available, we will work with you to find a similar model that meets your criteria. We can also place a special order to search for the vehicle in upcoming auctions.

Do you provide a pre-purchase inspection report?

Yes, all vehicles undergo a thorough inspection before purchase by the Japanese auctioneers. The reports are very thorough and always represent the true state of the vehicle.

What are the payment methods accepted?

We accept various payment methods, including bank transfers, credit/debit cards. If you have a specific payment method in mind, let us know and we will work it out. Our goal is to make the payment process as convenient as possible for you.

How do you ensure the quality of the vehicles you import?

Japanese auctions have a strict quality control process that includes inspecting vehicles at the auction, verifying their condition and history. We take full responsibility for the truthfulness of the information provided.

Frequently Asked Questions

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